REFUND POLICY

Refund Policy for Malpas Farm Shop

At Malpas Farm Shop, we are dedicated to providing high-quality products and excellent customer service. However, we understand there may be occasions when you wish to return or request a refund for your purchase. This refund policy outlines your rights and the procedures for requesting a refund, in accordance with UK consumer law.

Cancellation and Refunds Before Dispatch

You have the right to cancel your order at any time before it has been processed or dispatched. If your order is cancelled prior to dispatch, a full refund will be processed.

To cancel your order, please contact us promptly by phone or email, quoting your order number. Once your cancellation request has been confirmed, we will process your refund within 28 days.

Refunds for Complaints

If you are dissatisfied with your order for any reason, please contact us to raise your complaint. To allow our butchers to make a meaningful assessment, we require photographic evidence of the issue (e.g., damaged packaging, incorrect items, or quality concerns).

Upon review of your complaint and the photographic evidence provided, we will determine the most appropriate resolution, which may include a full or partial refund or a replacement product. Refunds will be processed within 28 days of confirmation.